Foundations of Hotel Businesses and Guest Expectations (II)
8/15
Kurs pohađalo: (8)
Course starts: 2.04.2016. | Duration: 2 days (10hrs)
NEW!
How can modern hotel management influence your business and build towards loyal guests and customer? This course will show you all the tricks.
General Information
Description
- Overview of general hotel set-up
- Organisational structure
- Do & don’t
- Importance of social media / what facebook and co means for your business
- The GUEST!
- His expectations and his view
- Next level guest experience
Expectations and Goals
- A brief view on international hotel management
- Understanding the principle for modern leadership
- A fresh view on the new guest / generation Y
- View from an different angle – guest perspective
- Exchange of experience
- Q & A
The course can be paid in two instalments.
Preuzmite kompletan syllabus (.pdf)
Međunarodno iskustvo, poznavanje hotelskih operacija i standarda u svjetskom hotelskom lancu, odmjeren stav, dobar sugovornik, izvrstan mentor. Hotel Blanca Resort & Spa*****
Filip ĆurakOsoba sa velikim internacionalnim iskustvom i radom iza sebe. Vrsni poznavalac načina kako "raditi posao" i stimulisati ljude za najbolje rezultate. Što je najvažnije od svega, znanje koje posjeduje zna i želi podijeliti sa drugima. Jednostavno sam uživala u protekla dva dana kursa. Hvala predavaču, a naravno i Academy387 sto su nam omogućili ovo iskustvo!
Amra Isabegovic
