Front Desk Essentials


Predavač: Emina Šehalić Fazlagić     Kategorija: Ostale vještine

849
699KM
5 pohađalo
1/12

Course starts: 8.09.2016.| Duration: 6 weeks (36 h)

NEW!

This course will give you all Essentials of Front Desk structure, how Front Desk works as well as all the main points of this position being the hart of every Hotel!

 

Course description:

This course will give you all Essentials of Front Desk structure, how Front Desk works as well as the main points, going into details of main operations - With great focus on the guest, being the most important part of all Hotel operations.

Goals and expectations:

The main goal of the course is to get an understanding of the "hospitality" as a career, and the Front Desk as being the heart of each Hotel, and to advance your knowledge about Front Desk operations. One of the main focuses will be needs of our guests and how to meet all expectations and even exceed them.

This course can be paid in two or more instalments!

Course duration:

6 weeks, 2 times a week , 3 hrs per day  - Total : 36hours

Schedule:

Week 1

Introduction / Log Books

Check lists / Shift handovers

Meeting / Phone etiquette

Week 2

Reservations / Check in

Check out / Walk-ins / Guest

Profiles

Training workbook

Role plays

Quiz

Week 3

VIP guests / Group check in

Charges / Paid outs / Rebate

Billing

Training workbook

Role plays

Quiz

Week 4

Room assignment / Room move

Customer needs / Guest

Preferences / Complaint handling

Training workbook

Role plays

Quiz

Week 5

Concierge / Bellman

Communication with other departments

Training workbook

Role plays

Quiz

Week 6

Round up final test

The course can be paid in two instalments. 

Preuzmite kompletan syllabus (pdf).

Ostali programi

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