Front Desk Essentials
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Kurs pohađalo: (5)
Course starts: 8.09.2016.| Duration: 6 weeks (36 h)
NEW!
This course will give you all Essentials of Front Desk structure, how Front Desk works as well as all the main points of this position being the hart of every Hotel!
Course description:
This course will give you all Essentials of Front Desk structure, how Front Desk works as well as the main points, going into details of main operations - With great focus on the guest, being the most important part of all Hotel operations.
Goals and expectations:
The main goal of the course is to get an understanding of the "hospitality" as a career, and the Front Desk as being the heart of each Hotel, and to advance your knowledge about Front Desk operations. One of the main focuses will be needs of our guests and how to meet all expectations and even exceed them.
This course can be paid in two or more instalments!
Course duration:
6 weeks, 2 times a week , 3 hrs per day - Total : 36hours
Schedule:
Week 1
Introduction / Log Books
Check lists / Shift handovers
Meeting / Phone etiquette
Week 2
Reservations / Check in
Check out / Walk-ins / Guest
Profiles
Training workbook
Role plays
Quiz
Week 3
VIP guests / Group check in
Charges / Paid outs / Rebate
Billing
Training workbook
Role plays
Quiz
Week 4
Room assignment / Room move
Customer needs / Guest
Preferences / Complaint handling
Training workbook
Role plays
Quiz
Week 5
Concierge / Bellman
Communication with other departments
Training workbook
Role plays
Quiz
Week 6
Round up final test
The course can be paid in two instalments.
Preuzmite kompletan syllabus (.pdf)
