Front Desk Essentials

Users@2x1/12

Cijena

699KM

Početak kursa

-

Trajanje

sedmica

Rating

Course description:

This course will give you all Essentials of Front Desk structure, how Front Desk works as well as the main points, going into details of main operations - With great focus on the guest, being the most important part of all Hotel operations.

Goals and expectations:

The main goal of the course is to get an understanding of the "hospitality" as a career, and the Front Desk as being the heart of each Hotel, and to advance your knowledge about Front Desk operations. One of the main focuses will be needs of our guests and how to meet all expectations and even exceed them.

This course can be paid in two or more instalments!

Course duration:

6 weeks, 2 times a week , 3 hrs per day  - Total : 36hours

Schedule:

Week 1

Introduction / Log Books

Check lists / Shift handovers

Meeting / Phone etiquette

Week 2

Reservations / Check in

Check out / Walk-ins / Guest

Profiles

Training workbook

Role plays

Quiz

Week 3

VIP guests / Group check in

Charges / Paid outs / Rebate

Billing

Training workbook

Role plays

Quiz

Week 4

Room assignment / Room move

Customer needs / Guest

Preferences / Complaint handling

Training workbook

Role plays

Quiz

Week 5

Concierge / Bellman

Communication with other departments

Training workbook

Role plays

Quiz

Week 6

Round up final test

The course can be paid in two instalments. 

File pdf@2xPreuzmite kompletan syllabus (.pdf)

Poštovani,


25. maja/svibnja na snagu stupa Europska Regulativa za zaštitu podataka (GDPR - General Data Protection Regulation), kreirana od strane Europske komisije kako bi se krajnji korisnici što bolje zaštitili od potencijalnih napada na njihovu privatnost na internetu. Ovim putem Vas obavještavamo da je na našem web site-u aktivan Facebook Pixel, koji koristimo kako bismo što bolje prilagodili naše reklamne kampanje krajnjim korisnicima. Prijavom na neki od naših kurseva, Vaša e-mail adresa automatski se dodaje na naš mjesečni newsletter, koji također koristimo u promotivne svrhe. U svakom trenutku možete da se uklonite sa naše mailing liste, klikom na dugme "Unsubscribe" na dnu našeg redovnog newsletter-a ili da nam pošaljete zahtjev na contact@academy387.com. Veoma nam je važna zaštita podataka naših krajnjih korisnika, te Vam ovim putem garantujemo da se svi podaci i mailing liste koriste isključivo u promotivne svrhe ACADEMY387, te se ne prosljeđuju ili prodaju trećim licima.